Shipping Information
Last updated: 2025/02/05
At KMS crafts, we work to ensure that your order is manufactured and delivered safely and as quickly as possible. Below, you will find details on processing times, shipping methods, and other delivery policies.
1. SHIPPING COVERAGE
We currently ship throughout Japan. If you have any questions regarding delivery to your location, please contact our support team.
2. PROCESSING AND DELIVERY TIMES
2.1. Product Manufacturing
- All products are manufactured after payment confirmation.
- The production time is up to 5 business days.
2.2. Shipping and Delivery Times
The delivery period starts counting from the shipping date, and it may vary depending on the recipient’s location and the chosen shipping method. The estimated times are:
- Central regions of Japan: 2 to 5 business days
- Remote areas and islands: 3 to 7 business days
📦 Delivery times may be affected by external factors such as holidays or logistical issues.
3. SHIPPING METHODS
We work with major carriers and postal services in Japan to ensure safe and efficient shipping. The available options include:
- Standard delivery: Estimated time of 2 to 7 business days
- Express delivery: Estimated time of 2 business days (subject to availability)
Shipping costs are automatically calculated at checkout based on the order's weight and delivery region.
4. ORDER TRACKING
Once your order is shipped, we will send an email with a tracking code and a link to monitor the delivery in real-time.
If you do not receive this information, please check your spam folder or contact us.
5. ORDER RECEIPT
5.1. The customer must ensure that someone is available at the provided address to receive the order within the expected delivery time.
5.2. If the carrier fails to deliver the package after multiple attempts, it may be returned to our store. The cost of reshipping will be charged to the customer.
6. DELIVERY DELAYS AND ISSUES
While we do our best to meet deadlines, delays may occur due to:
- Adverse weather conditions
- Logistical issues with carriers
- Incorrect or incomplete address provided by the customer
If there is a significant delay, please contact our support team for assistance.
7. DAMAGED OR LOST PRODUCTS
7.1. If the order arrives with signs of damage or tampering, refuse the delivery and contact us immediately.
7.2. If the package is lost by the carrier, we will conduct an investigation, and if the loss is confirmed, we will arrange for a replacement or refund.
8. CONTACT
If you have any questions regarding your order’s shipping, our support team is available to assist you:
📧 Email: suporte@kmsystems.dev
📞 Phone/WhatsApp: +81 80-3492-4924
📍 Address: 静岡県浜松市中央区舞阪町舞阪5455-7
Thank you for choosing KMS crafts!